:root {
  --bg: #16232f;          /* marinho profundo (sidebar) */
  --bg-soft: #223648;     /* hover no menu */
  --panel: #ffffff;
  --panel-soft: #faf7f0;  /* creme quente (fundo) */
  --border: #e8e1d3;      /* borda quente */
  --text: #1e2b38;        /* tinta marinho */
  --text-soft: #77808c;
  --primary: #1e3a52;     /* marinho (botoes/links) */
  --primary-soft: #e9eff4;
  --gold: #b8912f;        /* dourado (acentos) */
  --gold-2: #d9b866;      /* dourado claro */
  --gold-soft: #f5edd8;
  --accent: #1f7a5a;      /* verde discreto (sucesso) */
  --danger: #b3402f;
  --warn: #b5791f;
  --radius: 12px;
  --shadow: 0 2px 10px rgba(20, 30, 45, 0.06);
  --serif: Georgia, "Times New Roman", "Playfair Display", serif;
  --topbar-h: 58px;
  --sidebar-w: 244px;
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  font-family: "Segoe UI", system-ui, -apple-system, sans-serif;
  color: var(--text);
  background: var(--panel-soft);
  -webkit-font-smoothing: antialiased;
}

button {
  font-family: inherit; cursor: pointer; border: none; border-radius: 9px;
  padding: 10px 16px; font-size: 14px; font-weight: 600;
  background: var(--primary); color: #fff; transition: all 0.15s; letter-spacing: 0.2px;
}
button:hover { filter: brightness(1.1); box-shadow: 0 3px 10px rgba(30,58,82,0.18); }
button:disabled { opacity: 0.5; cursor: not-allowed; box-shadow: none; }
button.ghost { background: transparent; color: var(--primary); border: 1px solid var(--border); box-shadow: none; }
button.ghost:hover { background: var(--panel-soft); border-color: var(--gold); color: var(--gold); }
button.gold { background: linear-gradient(135deg, #d9b866, #b8912f); color: #16232f; font-weight: 700; }
button.danger { background: var(--danger); }
button.small { padding: 6px 11px; font-size: 13px; }

input, select, textarea {
  font-family: inherit; font-size: 14px; padding: 10px 12px;
  border: 1px solid var(--border); border-radius: 8px; width: 100%;
  background: #fff; color: var(--text);
}
input:focus, select:focus, textarea:focus {
  outline: none; border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-soft);
}
label { font-size: 13px; font-weight: 600; color: var(--text-soft); display: block; margin-bottom: 5px; }

.muted { color: var(--text-soft); font-size: 13px; }
.tag { display: inline-block; font-size: 12px; font-weight: 700; padding: 2px 9px; border-radius: 20px; }
.tag.admin { background: #ede9fe; color: #6d28d9; }
.tag.atendente { background: #dbeafe; color: #1e40af; }
.tag.ok { background: #dcfce7; color: #15803d; }
.tag.off { background: #fee2e2; color: #b91c1c; }

.card {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: var(--shadow); padding: 18px;
}
.row { display: flex; gap: 12px; align-items: center; }
.spread { justify-content: space-between; }
.grid { display: grid; gap: 14px; }

/* ---------- Login ---------- */
.login-wrap {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  background: var(--bg); padding: 20px;
}
.login-wrap {
  background:
    radial-gradient(1200px 500px at 50% -10%, rgba(217,184,102,0.10), transparent),
    linear-gradient(160deg, #16232f, #0f1a24);
}
.login-card { width: 380px; max-width: 100%; padding: 38px 34px; border: none; border-top: 3px solid var(--gold); }
.login-logo { width: 220px; max-width: 80%; height: auto; display: block; margin: 0 auto 6px; }
.brand-big { text-align: center; font-family: var(--serif); font-size: 25px; font-weight: 700; letter-spacing: 2px; color: var(--text); }
.brand-big .s { display: block; font-size: 12px; letter-spacing: 4px; color: var(--gold); text-transform: uppercase; margin-top: 4px; font-weight: 600; }

/* ---------- App shell ---------- */
.shell { display: flex; min-height: 100vh; }

.topbar {
  display: none; align-items: center; gap: 12px; height: var(--topbar-h);
  background: var(--bg); color: #fff; padding: 0 16px; position: sticky; top: 0; z-index: 30;
}
.topbar .hamburger { background: transparent; font-size: 22px; padding: 4px 8px; }
.topbar .title { font-family: var(--serif); font-weight: 700; font-size: 18px; letter-spacing: 1.5px; display: flex; align-items: center; gap: 9px; }
.topbar .title img { width: 30px; height: 30px; }
.topbar .title span { color: var(--gold-2); }

.sidebar {
  width: var(--sidebar-w);
  background: linear-gradient(180deg, #1a2937, #131f2a);
  color: #c3ccd6;
  display: flex; flex-direction: column; flex-shrink: 0;
}
.sidebar .brand {
  padding: 16px 16px 18px;
  border-bottom: 1px solid rgba(217, 184, 102, 0.18);
}
.sidebar .brand img {
  display: block; width: 100%; max-width: 172px; height: auto; margin: 0 auto;
  background: #fff; border-radius: 10px; padding: 14px 16px;
  box-shadow: 0 2px 10px rgba(0, 0, 0, 0.25);
}
.nav { flex: 1; padding: 12px 10px; }
.nav-item {
  display: flex; align-items: center; gap: 11px; padding: 11px 14px;
  border-radius: 9px; cursor: pointer; font-weight: 600; font-size: 14px;
  color: #c3ccd6; margin-bottom: 3px; transition: all 0.15s;
}
.nav-item:hover { background: var(--bg-soft); color: #fff; }
.nav-item.active {
  background: linear-gradient(135deg, #d9b866, #b8912f);
  color: #16232f; font-weight: 700; box-shadow: 0 2px 8px rgba(184, 145, 47, 0.3);
}
.userbox { padding: 16px 20px; border-top: 1px solid rgba(217, 184, 102, 0.18); font-size: 13px; color: #9aa4b0; }

.main { flex: 1; padding: 30px 34px; overflow-x: hidden; }
.page-title {
  font-family: var(--serif); font-size: 27px; font-weight: 700; margin: 0 0 6px;
  color: var(--text); letter-spacing: 0.3px;
}
.page-title::after {
  content: ""; display: block; width: 42px; height: 3px; margin-top: 8px;
  background: linear-gradient(90deg, var(--gold), var(--gold-2)); border-radius: 2px;
}
.page-sub { color: var(--text-soft); margin: 10px 0 24px; font-size: 14px; }

table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 11px 12px; border-bottom: 1px solid var(--border); font-size: 14px; }
th { font-size: 12px; text-transform: uppercase; color: var(--text-soft); letter-spacing: 0.5px; }

/* Modal */
.modal-overlay { position: fixed; inset: 0; background: rgba(15,23,42,.5); display: flex; align-items: center; justify-content: center; z-index: 60; padding: 16px; }
.modal { background: #fff; border-radius: var(--radius); padding: 24px; width: 440px; max-width: 100%; max-height: 90vh; overflow-y: auto; }

.scrim { display: none; }
.error-msg { color: var(--danger); font-size: 13px; margin: 8px 0; }
.ok-msg { color: var(--accent); font-size: 13px; margin: 8px 0; }
.empty { text-align: center; padding: 40px 20px; color: var(--text-soft); }

.stat-row { display: flex; gap: 14px; flex-wrap: wrap; }
.stat { flex: 1; min-width: 140px; }
.stat .big { font-size: 30px; font-weight: 800; }

/* ---------- Chat / Inbox ---------- */
.chat-layout {
  display: grid; grid-template-columns: 320px 1fr;
  height: calc(100vh - 150px); min-height: 420px;
  border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; background: #fff;
}
.conv-list { border-right: 1px solid var(--border); overflow-y: auto; }
.conv-item { padding: 12px 16px; border-bottom: 1px solid var(--border); cursor: pointer; }
.conv-item:hover { background: var(--panel-soft); }
.conv-item.active { background: var(--primary-soft); }
.conv-item .name { font-weight: 700; font-size: 14px; }
.conv-item .preview { color: var(--text-soft); font-size: 13px; margin-top: 2px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv-item .unread { float: right; background: #22c55e; color: #fff; font-size: 11px; padding: 0 7px; border-radius: 10px; }
.chat-panel { display: flex; flex-direction: column; min-width: 0; }
.chat-header { padding: 13px 16px; border-bottom: 1px solid var(--border); }
.chat-body { flex: 1; overflow-y: auto; padding: 16px; background: #f0f2f5; display: flex; flex-direction: column; gap: 8px; }
.bubble { max-width: 70%; padding: 8px 12px; border-radius: 10px; font-size: 14px; line-height: 1.4; box-shadow: var(--shadow); word-wrap: break-word; }
.bubble.in { background: #fff; align-self: flex-start; border-top-left-radius: 2px; }
.bubble.out { background: #d9fdd3; align-self: flex-end; border-top-right-radius: 2px; }
.bubble .time { display: block; font-size: 10px; color: var(--text-soft); margin-top: 3px; text-align: right; }
.chat-input { display: flex; gap: 10px; padding: 12px; border-top: 1px solid var(--border); }
.chat-empty { flex: 1; display: flex; align-items: center; justify-content: center; color: var(--text-soft); }

/* ---------- Kanban ---------- */
.kanban { display: flex; gap: 14px; overflow-x: auto; padding-bottom: 12px; align-items: flex-start; }
.kcol { background: var(--panel-soft); border: 1px solid var(--border); border-radius: var(--radius); width: 270px; flex-shrink: 0; display: flex; flex-direction: column; max-height: calc(100vh - 170px); }
.kcol-head { display: flex; justify-content: space-between; align-items: center; padding: 12px 14px 10px; font-weight: 700; font-size: 14px; border-radius: var(--radius) var(--radius) 0 0; background: #fff; }
.kcol-count { background: var(--panel-soft); color: var(--text-soft); font-size: 12px; padding: 1px 9px; border-radius: 20px; }
.kcol-sum { padding: 0 14px 6px; font-size: 12px; font-weight: 600; background: #fff; }
.kcol-body { padding: 10px; display: flex; flex-direction: column; gap: 8px; overflow-y: auto; min-height: 60px; flex: 1; }
.kcol-body.dragover { background: var(--primary-soft); border-radius: 8px; }
.kcard { background: #fff; border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; cursor: pointer; box-shadow: var(--shadow); }
.kcard:hover { border-color: var(--primary); }
.kcard.dragging { opacity: 0.4; }
.kcard-nome { font-weight: 700; font-size: 14px; }
.kcard-tags { display: flex; gap: 4px; margin: 6px 0; flex-wrap: wrap; }
.dot-tag { display: inline-block; width: 10px; height: 10px; border-radius: 50%; }
.kcard-foot { display: flex; justify-content: space-between; align-items: center; font-size: 12px; margin-top: 4px; }

.tag-picker { display: flex; flex-wrap: wrap; gap: 6px; }
.pick { border: 1px solid var(--border); border-radius: 20px; padding: 3px 10px; font-size: 12px; font-weight: 600; cursor: pointer; }
.ev-linha { display: flex; gap: 8px; padding: 6px 0; border-bottom: 1px solid var(--border); font-size: 13px; }

/* ---------- Dashboard ---------- */
.dash-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.dash-titulo { font-weight: 700; margin-bottom: 14px; }
.bar-row { display: grid; grid-template-columns: 130px 1fr 40px; align-items: center; gap: 10px; margin-bottom: 9px; }
.bar-label { font-size: 13px; color: var(--text-soft); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.bar-track { background: var(--panel-soft); border-radius: 6px; height: 20px; overflow: hidden; }
.bar-fill { height: 100%; border-radius: 6px; min-width: 2px; transition: width 0.3s; }
.bar-val { font-size: 13px; font-weight: 700; text-align: right; }

@media (max-width: 820px) { .dash-grid { grid-template-columns: 1fr; } }

/* ---------- Mobile ---------- */
@media (max-width: 820px) {
  .topbar { display: flex; }
  .shell { flex-direction: column; }
  .sidebar {
    position: fixed; top: 0; left: 0; height: 100vh; width: 250px; z-index: 50;
    transform: translateX(-100%); transition: transform 0.25s ease;
  }
  .sidebar.open { transform: translateX(0); }
  .scrim.show { display: block; position: fixed; inset: 0; background: rgba(0,0,0,.4); z-index: 40; }
  .main { padding: 18px 16px; }
  .chat-layout { grid-template-columns: 1fr; grid-template-rows: 40% 60%; height: calc(100vh - 190px); }
  .conv-list { border-right: none; border-bottom: 1px solid var(--border); }
}